Army uniform

As a supporter of the Armed Forces, we are proud to be a signatory of the Armed Forces Covenant, which is a promise by the nation to ensure that those who serve or who have served in the UK Armed Forces (and their families) are treated fairly. It includes a core statement of commitment that no member of the Armed Forces community should face disadvantage in the provision of public or commercial services compared to any other citizen and that in some circumstances, special treatment may be appropriate. Veterans and their families should not be disadvantaged from accessing appropriate health services, for example, if they are on a waiting list and are changing their location. The NHS always prioritises people with the most urgent clinical need first, but thereafter it is important that armed forces service related injuries receive timely treatment.

Employer Recognition Scheme

The Employer Recognition Scheme (ERS) was launched in 2014 to recognise employer support for the wider principles of the Armed Forces Covenant. The scheme encompasses bronze, silver and gold awards for employers that pledge, demonstrate or advocate support to Defence and the Armed Forces community. This includes the Reserves, Service leavers, Armed Forces veterans, the wounded, injured and sick, cadets, military spouses or partners and their families. The Trust committed and signed up to fulfilling the pledges.

  1. Veterans Gateway
  2. SSAFA
  3. Combat Stress
  4. Help for Heroes
  5. British Legion
  6. PTSD Resolution
  7. StepWay
  8. Op Courage (mental wellbeing)
  9. Op Restore (physical wellbeing)

Looking after your wellbeing

Self-help guides

The NHS have produced a range of self-help guides that can be viewed as a PDF or an audio version. To view the guides please visit the self-help guides bookshelf (opens in new window).

Relaxation techniques

Exploring relaxation can help you look after yourself when you're feeling stressed or worried. Why not try these relaxation routines and see how relaxation can fit into your daily life? Listen to the audio guides here. 

SilverCloud online therapy

SilverCloud courses are designed to help you improve and maintain your wellbeing by changing the way you think and feel about things. There are several free courses to pick from including positive body image, panic, covid-19, depression, anxiety, stress and many more.

All you need is access to the internet and sound on a computer, tablet or mobile. The programme is flexible so you can use it anytime, anyplace, and anywhere. They feature videos, activities, quizzes, audio guides and your own online journal. Find out more on the SilverCloud website page.

Every Mind Matters

Expert advice and practical tips to help you look after your mental health and wellbeing. Visit the Every Mind Matters website. 

Worcestershire Community Services Directory (if you live in Worcestershire)

The Worcestershire Community Services Directory sets out all of the local information, advice, tools, guidance and local support available for people in Worcestershire.

Talk Community (if you live in Herefordshire)

Talk Community is a website detailing the services, groups, community hubs, events, and information available to people in Herefordshire.

Podcasts

Podcasts can be a really good way of relaxing the mind, listen to features, interviews and a number of people involved in mental health, including people have experience mental health difficulties, campaigners and mental health experts. To find out more visit the podcast resources page.

Access local mental health and wellbeing support

NHS Herefordshire and Worcestershire Talking Therapies

The NHS Herefordshire and Worcestershire Talking Therapies team are trained and experienced in supporting a wide range of more common mental health issues. Mostly this involves ‘talking therapy’ approaches. Talking therapy could involve group discussion, or more traditional 1:1 sessions. We also provide online courses which the team can guide you through. To find out more about the service and self-refer visit the service webpage.

Qwell

Free mental wellbeing support including online chat and forums - Visit Qwell.

GP

Visit your GP practice team to discuss the best options for you, including access to specialist services.

Herefordshire and Worcestershire Wellbeing and Recovery College

Courses and workshops to give people the tools, skills and understanding that they need for their own wellbeing and recovery. Visit the Recovery College website to find out more. 

Employment support 

Mental Health Matters work in partnership with NHS Herefordshire and Worcestershire Talking Therapies to provide employment-related support.

Urgent mental health support and advice in a crisis

Whether you experience a sudden deterioration of an existing mental health problem or are experiencing problems for the first time, you may need immediate expert support to identify the best course of action to help you.

If you are already being supported by Mental Health Services in Herefordshire or Worcestershire, you should try and speak to your usual team before contacting the urgent helpline, unless it’s outside of core hours, a weekend or bank holiday.

If you are not currently in contact with any mental health services you can phone the mental health helpline for urgent advice.

0808 196 9127

(free phone 24 hrs a day 365 days a year)

If you are  deaf or hard of hearing and experiencing a mental health crisis  you can access support from the Herefordshire and Worcestershire 24 hour mental health service by contacting  NHS 111 via Relay UK.

The team will offer advice, support and, if required, an assessment to understand how you are feeling. When calling the number, you can expect to speak to Mental Health Advisors and/or trained Mental Health Clinicians who will be able to listen to your concerns and help make appropriate plans with you to support you.

If you are unsure what to do, staff on this number will be able to guide you to the appropriate choice.

Call 999 or go to A&E now if:

  • Yours or someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose
  • You do not feel you can keep yourself or someone else safe

If you just need to talk, any time of day or night

These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:

Alternative local support

  • Worcestershire Safe Haven provides telephone support and face-to-face appointments to Worcestershire residents who are experiencing a mental health crisis. Call 01905 600400 any day of the week between 6pm and midnight for support and signposting.
  • Herefordshire Mind Safe Haven if you find yourself in crisis or need urgent support with your mental health, the Safe Haven is a safe and friendly place that you can come and access mental health support and advice.The Safe Haven telephone and email support service is available every evening, 7 days a week, from 5pm to 10pm; call 01432 372407 or email safehaven@herefordshire-mind.org.uk.

National support

  • National Suicide Prevention Helpline UK offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (open 24/7).
  • Campaign Against Living Miserably (CALM). You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.
  • Papyrus HOPELINEUK if you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email pat@papyrus-uk.org or text 07786 209 697.
  • If you are deaf or hard of hearing and experiencing a mental health crisis contact the SignHealth Text Crisis service, by texting DEAF to 85258 for free and immediate support. If yours, or someone else’s life is in immediate danger for example, they have seriously injured themselves or taken an overdose, or you do not feel you can keep yourself or someone else safe you can contact 999 by using the Relay UK service . The service is provided for people who are deaf, hard of hearing or speech impaired as an alternative option for contacting an emergency service.